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Explanation of procedure when canceling Rakuten Hikari! Is there a penalty? | GetNavi web Get Navi

“How should I proceed when canceling Rakuten Hikari?”
Isn’t that what you’re worried about?

This time, we will thoroughly explain how to cancel the Rakuten Hikari contract!

We will also introduce how to reduce the cancellation fee as much as possible, so if you read this article, you will not have to worry about how to cancel Rakuten Hikari!

Dr. Navi
Dr. Navi

By switching from Rakuten Hikari, we will introduce a profitable optical line where you can pay a penalty and get a large amount of cash back!

I will explain how to cancel Rakuten Hikari right away!

Editor of this article

Masato Ogawa

Masato Ogawa

A consultant who is familiar with the communication services recommended by newspaper companies. Representative of QUANTA. Specialist in mobile services such as optical lines, mobile phones, and pocket WiFi. He used to work as a salesperson at a major consumer electronics retailer, but he was keenly aware of the complexity of the types and fee systems of fiber-optic lines and mobile services. Based on the idea that “we want our customers to be able to choose the plan that best suits them,” he runs the communication service media site “XERA” with 600,000 page views per month. At one point, he had contracts with 3 companies for fiber-optic lines and 12 companies for mobile phones at the same time. In 2019, he won the 2019 Value Commerce MVP. About the supervisor (My Best Pro)

Cancellation procedures for Rakuten Hikari must be completed by the 10th of the month of cancellation!

Cancellation of Rakuten Hikari must be done by the 10th of the month in which you wish to cancel.

If September is the month you want to cancel Rakuten Hikari, you need to contact Rakuten Hikari Customer Center by September 10th (including the 10th).

The details of the Rakuten Hikari Customer Center are as follows.

  • Phone number: 0120-987-300 (toll free)
  • Reception hours: 9:00~18:00 (open all year round)

Rakuten Hikari cancellation procedure explanation

The procedure for canceling Rakuten Hikari is as follows.

1.Call Rakuten Hikari Customer Center

Please contact the Rakuten Hikari Customer Center below. If you are connected, please tell the contractor name and phone number.

  • Phone number: 0120-987-300 (toll free)
  • Reception hours: 9:00~18:00 (open all year round)

It may be difficult to connect to the customer center on the 10th of every month because it is just before the cancellation. In terms of months, February to April overlap with the time of moving, so it will be difficult to connect.

Once you have decided to cancel your contract, don’t delay and contact the Rakuten Hikari Customer Center immediately.

2.undergo demolition work

Next, please receive the removal work. Basically, it will be over in about 30 minutes, but it is better to see it as 1 to 2 hours with a margin.

If you live in an apartment, please contact the manager before the removal work.

Basically, if it is a rental apartment, it is necessary to undergo construction because there is an obligation to restore it to its original state.
However, it may not be necessary in places where Rakuten Hikari equipment is already available.

Please check whether removal work is necessary and whether it is okay to go.

3.Return rental equipment

Next, let’s return the equipment we rented.

Return procedure
  • 1. After applying for cancellation, you will receive a return kit from NTT at your home.

  • 2. Check the equipment to be returned and put it in the kit

  • 3. Send the return kit to the designated destination by cash on delivery

The return kit includes:

  • Bag for returning equipment
  • Yu-Pack cash on delivery slip
  • Return procedure manual

Equipment to be returned

  • VoIP adapter
  • CTU
  • Standalone ONU
  • home gateway
  • Rental wireless LAN card
  • CUT tools
  • rental phone

but,Depending on the content of the contract, the devices subject to return may differ. Put the target device into the kit while checking against the enclosed return list.
If you don’t understand, don’t judge by yourself, let’s inquire.

Once you have completed the return kit, we will send it to the specified address by cash on delivery. It can be sent from convenience stores and post offices.

Four.Get a cancellation certificate issued

Receive a cancellation certificate if necessary.
For example, it is necessary when receiving a campaign when switching to another company.

At Rakuten Hikari, the “payment certificate” is fermented.

Payment certificates can be issued by calling the Rakuten Hikari Customer Center or by completing procedures at the member station.

You can complete procedures at the members station 24 hours a day.

Click here for Members Station

Cancellation fee for Rakuten Hikari

Next, we will introduce the cost of canceling Rakuten Hikari!

Rakuten Hikari penalty

If you cancel before the minimum period of use, you will be charged a cancellation fee. There are two minimum usage periods for Rakuten Hikari: 2 years (24 months) and 3 years (36 months).

Those who applied after July 1, 2022 will be charged a basic monthly fee of 1 month, and those who applied before will be charged 10,450 yen (including tax).

Rakuten Hikari remaining monthly fee | Not prorated

Next, you need to pay the remaining monthly fee for the month of cancellation.Even if the cancellation date is in the middle of the month, the entire monthly fee for that month will be charged without being prorated.

By the way, the monthly fee is as follows.

  • Mansion plan 4,180 yen (tax included)
  • Family plan 5,280 yen (tax included)

Balance of construction costs

If you cancel within 3 years after contracting Rakuten Hikari, you will be required to pay the balance of the construction fee.

At Rakuten Hikari, the initial construction cost will be paid in monthly installments of 330 yen.

  • In the case of a detached house, the construction cost is 19,800 yen (including tax), so there are 60 payments.

  • The construction cost for the apartment is 16,500 yen (including tax), so there are 50 payments.

If you cancel before the payment is complete, you will have to pay the remaining construction costs.

How to make Rakuten Hikari’s penalty as low as possible

Penalty can be reduced by devising.

Cancel in contract renewal month

If you cancel within the free cancellation application period, you will not be charged a cancellation fee. Try to cancel within the free cancellation application period as much as possible.

Rakuten Hikari has a free cancellation application period for the next two months, including the contract renewal month.In addition to the contract renewal month, if you cancel within the free cancellation application period, no penalty will be incurred.

The minimum usage period is 24 to 26 months for the 2-year plan and 36 to 38 months for the 3-year plan.

If you do not remember the exact contract renewal month, please contact the Rakuten Hikari Customer Center and they will tell you.

Switch to another company and have them bear the cancellation fee

Depending on the network operator, there are some companies that are running a cancellation fee payment campaign when transferring.

Also, since there are many cashback fees, the cost of switching can be virtually free.

If you cannot cancel during the free cancellation application period, you should consider switching.

Recommended transfers from Rakuten Hikari

In particular, we will introduce the fiber-optic line that is recommended as a transfer destination.

Fiber-optic line recommended as a transfer destination

If you contract with the same company as the smartphone you are using, you can use the smartphone set discount.

All three companies offer a discount of up to 1,100 yen on the monthly smartphone usage fee, which is also applicable to families.

au Hikari | Up to 55,000 yen cash back when transferring

*Amount for apartment type V16

If you switch to au Hikari, you can receive cashback of up to 55,000 yen.

The breakdown of cash back 55,000 yen is as follows

  • Cancellation penalty up to 30,000 yen

  • Add-on cash back up to 25,000 yen

au Hikari provides a high-speed line of 1 Gbps up and down. Depending on the region, we provide ultra-high-speed lines with maximum upload and download speeds of 5 Gbps and 10 Gbps.

If you find Rakuten Hikari’s communication speed to be unsatisfactory, we recommend switching to au Hikari.

Up to 55,000 yen cashback/

SoftBank Hikari | New construction is practically free when transferring

There is a service that refunds up to 100,000 yen for cancellation fees and removal work costs in the SoftBank Hikari transfer campaign.
If it is 100,000 yen, it is enough to compensate for the penalty from Rakuten Hikari.

SOFTBANK HIKARI’s communication speed is the same as FLET’S HIKARI, offering a maximum download speed of 1 Gbps. In addition, there are plans that can offer speeds of 10Gbps in some regions.
If your mobile carrier is Softbank, consider Softbank Hikari.

Up to 37,000 yen cashback/

docomo Hikari | 30,000 yen cashback for this site only

It is a site-limited 30,000 yen cashback, and is limited to docomo Hikari’s online concierge.

If you apply for docomo Hikari and apply the campaign, 30,000 yen will be transferred to your account.
It is the amount that can compensate for Rakuten Hikari’s penalty and remaining debt for construction costs.

If you apply for docomo Hikari 1 Giga (2-year subscription plan), you will receive 2,000 d points.
It’s definitely a campaign that you should use together.

This campaign will not apply if you apply for docomo Hikari from a website other than the docomo Online Concierge website.

Be sure to apply for the campaign from the URL of the button below.

With docomo Hikari, there is a new construction fee free benefit.

Unlike au Hikari and Softbank Hikari, there is no need to pay construction costs.

However, it is necessary to pay the contract administration fee of 3,300 yen (tax included) and additional construction costs that occur depending on the construction content.

Up to 30,000 yen cashback/

Cancellation of Rakuten Hikari

If you want to switch from Rakuten Hikari to another company, you can cancel by phone.
Be sure to contact the Rakuten Hikari Customer Center.

  • Reception hours: 9:00-18:00 (open all year round)

  • Inquiries by phone: 0120-987-300 (toll free)

Cancellation procedures must be completed by the 10th day of the month in which you wish to cancel. After 10 days, you will have to pay an extra monthly fee for one month.

I hope you found this article helpful.

Reference site

Ministry of Internal Affairs and Communications
Consumer Affairs Agency
National Consumer Affairs Center
Japan Data Communications Association
Telecommunications Carriers Association
Telecommunications Consumer Advice Center
Telecommunications Service Improvement Promotion Council
Internet Association of Japan
Wireless LAN Business Promotion Liaison Committee

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